Returns / Exchanges

RETURN POLICY

We want to ensure that you are completely satisfied with your purchase. We accepts online returns of all unworn/unwashed merchandise with original tags attached within 30 days of your order receipt. All refunds will be applied to the original payment method. If you return a package that does not meet this criteria, it will be denied. All denied returns will not receive a refund and will be forfeited. For more information, please contact our customer service department @ info@madebyamerica.com.

 

EXCHANGES

Instructions

Please contact customer service at info@madebyamerica.com to assist you with your exchange. We will place a new order and waive your Shipping and Handling (S&H) fees for the new merchandise. Return the original merchandise and upon receipt, a refund will be issued in the original form of payment. 

 

HOW TO RETURN AN ITEM

Instructions

Our return process is convenient and easy. Included with each purchase invoice is a return form with a prepaid USPS return shipping label with a return delivery confirmation sticker.

1. To ensure accurate processing, please fill out the returns form included in the box of your original purchase. There is a section for return items and the reason for your return. Include this in your return package.

2. Using the prepaid USPS Merchandise Return label included in your original order:

  • Fill out your name, address, order number and affix squarely onto the address side of your return package.
  • There is a green colored "Delivery Confirmation" sticker attached to this instructions sheet. Remove this sticker and place it near your "Merchandise Return Label" on your return package.
  • To ensure we receive your return properly, include your original order receipt inside your return package; indicating the item(s) and the reason for your return.
  • Drop your package in a secure mailbox, give it to your postal carrier or take it to your local post office.
  • Your package will be returned via U.S Priority Mail. Once we receive your return, we will deduct a $6.95 fee from the return balance due to account for the return postage.
  • The prepaid return label is optional. You are free to use your own return services at your discretion. We recommend you use a service that you can track and one that offers insurance.

RETURN ADDRESS

If you are not using the prepaid return label, make sure you send all online returns to:

Made By America Returns

XXXXXXXXXXXXXXXXXX

XXXXXXXXXXXXXXXXXX

 

We recommend that you choose a shipping service that allows you to track your package and that you insure your package.

 

RETURN NOTIFICATIONS

Once we receive your return package, you will be sent an email notifying you of your return. Please note; that this email will be sent to the email address as provided on your original order.

Your return credit will be placed on the original form of payment and will appear on your next statement (generally 10-14 days depending on your bank).